The MH ECO Toolkit is now available for purchase from the 19th of June, 2014. Contact us for further details.
MH ECO methodology to be used in a four year MIRF funded Melbourne University project.
Darebin Community Mental Health Centre
MH ECO is an innovative method of identifying and exploring mental health consumers’ and carers’ experiences of mental health service delivery. MH ECO has its genesis in dissatisfaction with previous mental health survey methodologies. The project carried out at the Darebin Community Mental Health Centre marks the transition from the separate C & C Experience and MH ECO piloted methodologies to the implementation of the combined MH ECO Initiative.
The MH ECO methodology entails a mixed design data collection phase comprising questionnaires, semi-structured interviews and focus groups. Analysis of the data was used to prioritise service parameters that had been identified by consumers, carers and service staff as requiring improvement. Co-Design groups were formed to develop action plans for improvement strategies based on best practice models and local knowledge. Each Co-Design group was made up of consumers, carers, research officers, service management and staff to engender a truly collaborative approach to service improvement. The data collection process provided a coal face view of the experiences of the mental health service end users. Due to the shared development of the action plans and the structured nature of project, the MH ECO methodology enabled the mental health service to implement quality improvement changes more quickly than may have otherwise been possible.
The project at Darebin Community Mental Health Centre demonstrated that MH ECO is an innovative and inclusive service quality improvement methodology suitable for use in mental health services. The outcomes of the project were found to be consistent with the objectives set out in the project brief.
Doutta Galla Community Mental Health
The primary aim of the Doutta Galla MH ECO project was to develop capacity in the Doutta Galla Community Mental Health service for incorporating experience based co-design processes into organisational quality improvement practice.
The project focused on two programs within the organisation, the Common Ground day program and the Rocket youth residential care service. The Doutta Galla service had already taken part in the Consumer and Carer Experiences of Care pilot project in which a considerable amount of information had been collected about the experiences of the service's consumer and carers. The relevant service parameters for redesign were derived from analysis of the C & C Experience pilot project information. Education and Training for MH ECO participants was provided by the combined consumer and carer research team with the aim of providing information about the underlying concepts of MH ECO and opportunities to develop skills for the Co-Design process. A series of colaboratively designed action plans resulted from the MH ECO project and these were integrated into the organisations' quality improvemnt framework.
The MH ECO project at the Doutta Galla service illustrated the value of incorporating the experiences of people who are receiving or providing services in the process of redesigning aspects of the service. In many respects, the project fulfilled it's aim of developing capacity in the organisation to meaningfully involve consumers and carers in service redevelopment.